What is the "Stop 0x00000024" or "NTFS_FILE_SYSTEM" error?
Stop 0x00000024 is a common blue screen error that occurs in Windows when there is a problem with the NTFS file system. The corruption occurs in the ntfs.sys file of the Windows 2000 and Windows XP operating systems.
Why am I getting the “STOP 0x00000024” error and How Can I solve it?
There are several reasons for this blue screen of death error. It can occur due to:
- Driver Compatibility Issues – An installed driver has compatibility issues with the system driver. Usually SCSI and IDE drivers get corrupted in the operating system.
- Corrupt File Partitions – The ntfs.sys file in the operating system gets corrupted.
- Hard Drive Failure – When bad sectors are present on the hard drive, the OS fails to recognize the partitions.
Here’s how you can deal with each of the above situations:
- Driver Compatibility Issues
The SCSI and EIDE drivers are used by the operating system to recognize the hard disk. If this driver gets corrupted, the operating system fails to detect the hard drive. To find out the driver creating the problem, perform these steps:
- Right-click My Computer.
- Click Manage.
- Select Event Viewer in the Computer Management window that is displayed.
- Click System.
- On the right hand side of the window, you will see a list of system devices having a problem. They can be spotted with a Red Cross or a Yellow Warning Symbol.
From the system log you can find out the exact driver causing the IRQ or SCSI ID conflicts. These issues can be solved by installing the drivers of the conflicting drive. Reattaching the drives to the motherboard also helps as there can be loose connections between the drive and the motherboard.
- Corrupt File Partitions
Sometimes the operating system doesn’t boot into Windows and gives the STOP error on system start. This happens when the ntfs.sys file is corrupted. The ntfs.sys file is an important system file that makes the Operating System detect the partitions on the hard drive. Once this file goes corrupt, the operating system fails to recognize the partitions.
In order to solve this problem, follow the steps below.
- Boot using the Windows CD.
- Get into the Recovery Console by pressing R on the Welcome to Setup screen and then providing the required authentication information.
- Type chkdsk <drive>/p/r (Drive refers to the partition where the OS is installed usually C: ) and press Enter.
This command will not only check the hard disk drive for errors in the file system, but also check for bad sectors on the hard drive. The command also checks for the bad sectors and tries to recover data from them.
If the above steps to solve the problem with the NTFS file system fail, then the last option is to check for bad sectors on the hard drive. This can be performed using the diagnostics provided by the manufacturer. If the hard drive diagnostics fail, then it is better to get the data recovered and contact the manufacturer for a solution.